Frequently Asked Questions
Everything you need to know about your Zouk experience
What materials are used in Zouk products?
All Zouk products are 100% vegan and PETA-approved. We specialize in using high-quality handcrafted fabrics and premium 100% vegan leather to create stylish, cruelty-free fashion.
What is your standard shipping timeline?
We typically process orders within 24-48 hours. Depending on your location, your order will be delivered within 5 to 7 business days.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'Track Order' section on our website.
What is the return and exchange policy?
We offer a 7-day return and exchange policy for unused products in their original packaging. Please initiate the request through our returns portal to receive a replacement or store credit.
Are Zouk bags water-resistant?
Yes, our bags feature a water-resistant inner lining to protect your belongings from minor spills and light rain, though they should not be fully submerged in water.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can select this option at the checkout page under the payment methods section.